This Privacy Policy explains how Forgevision LLP (“Forgevision LLP”, “we”, “us”, “our”) collects, uses, shares, and safeguards personal information when you use our websites, applications, devices (including OptiWaste), dashboards, and related support, sales, and marketing channels (collectively, the “Services”).
By using the Services, you agree to this Policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Account & Contact Data

• Name, email, phone, company, role.

1.2 Operational/Device Data (OptiWaste)

• Device ID, serial number, site name, timestamps.

• Images/videos of waste items, weight/load cell values, sensor events, health logs.

1.3 Usage & Technical Data

• IP address, device/browser type, operating system.

• Pages visited, crash logs, diagnostics.

• Google Analytics and similar tools are used to understand usage patterns.

1.4 Support & Communications

• Tickets, chat, emails, or call records (if applicable).

1.5 Billing & Transactions

• Subscription details, invoices, and tax records.

• Note: We do not store full payment card numbers.

1.6 Marketing Preferences

• Subscription choices and consent records.

2. How We Use Information

We use personal information to:

• Provide and operate the Services (including customer support).

• Ensure security, fraud detection, and system monitoring.

• Improve performance, reliability, and user experience.

• Send service updates, administrative notifications, and marketing (if you consent or do not opt out).

• Analyze website and service usage with Google Analytics and similar tools.

• Comply with legal obligations (tax, accounting, audits, lawful requests).

If we ever wish to use customer content (e.g., images or logs) to train AI models beyond delivering the Service, we will seek your explicit consent.

3. Sharing Information

We do not sell or “share” personal information for advertising. We may disclose information only to:

• Service Providers – hosting, cloud, analytics, payments, CRM, support tools (bound by confidentiality and security obligations).

• Affiliates – only as needed and under this Policy.

• Business Transfers – in case of merger, acquisition, or restructuring.

• Legal Authorities – when required to comply with law or protect rights and safety.

4. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards (such as contractual protections) to protect transferred data.

5. Data Retention

We keep data only as long as necessary for the purposes described or as required by law. Examples:

• Device logs, images, and operational data: 30–180 days.

• Account and contractual records: up to 7 years (compliance).

• Support communications: up to 3 years.

• Marketing contacts: until opt-out or 24 months of inactivity.

After this, data is deleted or anonymized.

6. Security

We apply reasonable technical and organizational measures (encryption, access controls, backups, logging, and incident response). However, no system is completely secure. Please protect your account credentials.

7. Your Rights

Depending on your location, you may have the right to:

• Access, update, or correct your data.

• Request deletion or anonymization of your data.

• Request a copy of your data (portability, where applicable).

• Opt out of marketing communications at any time.

• Withdraw consent where processing is based on consent.

• File a grievance or complaint with the relevant authority.

Special Notes:

• India DPDP Act: You may nominate another person to exercise your rights in the event of your death or incapacity.

• California/US states: Where legally required, we honor Global Privacy Control (GPC) signals as opt-out requests.

To exercise your rights:

• Email: privacy@forgevision.ai

• In India, escalate to our Grievance Officer at grievance@forgevision.ai

8. Children’s Privacy

Our Services are not directed at children under 18 years of age. We do not knowingly collect data from individuals under 18. If you believe a child has provided information, contact us for removal.

9. Third-Party Links

Our Services may link to third-party websites or modules. Their privacy practices are their own, and we encourage you to review their policies before sharing information.

10. Changes to This Policy

We may update this Policy periodically. The latest version will always be posted with the updated Effective Date. If changes are material, we will provide prominent notice.

11. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts in Raipur, Chhattisgarh, India.

12. Contact Us

• India Grievance Officer (DPDP): Yash Agarwal

• Email: grievance@forgevision.ai

• Postal Address: O-17, Anupam Nagar, Raipur, 492001, Chhattisgarh, India

Note on Cookies

Our use of cookies and similar technologies is explained separately in our Cookie Policy, available on our website.